Still No Updates in almost 5 years?

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Still No Updates in almost 5 years?

Post  zx2uner on Thu May 28, 2015 12:04 am

Some of us have been waiting and waiting for years for an update of some sort to no avail. We have been told that 'it will be worth the wait,' and other excuses. I was sent a link from tech support for a .zip download for new maps, and it never worked and now that link doesn't even exist. There is no reason you should have to buy a new product, the 312r, to get any updates. This is terrible practice and what's even worse it that no one is replying on here or to my emails. I have had a few friends wanting to purchase your products, but have swayed them elsewhere because you shouldn't just buy a product that claims 'easily updateable through the sd slot' and never once did an update come. Is there ever going to be an update?

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Don't hold your breath...

Post  7e5k9i1m on Mon Jun 15, 2015 2:39 pm

I'm surprised you even received a link to an update.

I was originally told that the company that developed the mapping software for the MN312S ("Destinator") went out of business.  Given Rydeen's horrible tech support (non-existent, really), I hope they fold hard as well.

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Re: Still No Updates in almost 5 years?

Post  mark.trance16 on Mon Jun 15, 2015 7:04 pm

7e5k9i1m wrote:I'm surprised you even received a link to an update.

I was originally told that the company that developed the mapping software for the MN312S ("Destinator") went out of business.  Given Rydeen's horrible tech support (non-existent, really), I hope they fold hard as well.

Hello, we apologize for the inconvenience.
Can you please provide the serial number of your MN312S? The serial number is located behind the mirror.
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Re: Still No Updates in almost 5 years?

Post  zx2uner on Mon Jun 15, 2015 7:54 pm

Yes. My sn is 177306131317.

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Re: Still No Updates in almost 5 years?

Post  7e5k9i1m on Mon Jun 15, 2015 11:48 pm

The SN for my unit is 177305120267.

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Re: Still No Updates in almost 5 years?

Post  Jonlex on Wed Jun 17, 2015 7:14 pm

The SN for my unit is 177306130165. It's there an update?

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Re: Still No Updates in almost 5 years?

Post  zx2uner on Thu Jun 18, 2015 5:08 pm

Yes send mark trance an email... it will be $80

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MN312S map update

Post  mark.trance16 on Mon Jun 22, 2015 12:49 pm

Hello,

For any map update inquiries, please send an email to mtrance@rydeenmobile.com.

Thank you,

Mark
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Re: Still No Updates in almost 5 years?

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